Refund Policy

Refunds / Returns / Exchanges for Online Purchases 

If you purchased your item within the last 14 days, you may be eligible for  refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $25, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Late or missing refunds

After 14 days if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@eternalleaf.com.

Online - Exchanges

We do not accept online exchanges. If a customer would like an exchange, they should mail us back the product as the address below. Once we receive the product, we will give them a full refund for it, not including the original shipping charges. Then (or even beforehand, if desired), they should place an order for the product they would actually like through the regular process.

Online - Gifts

If the item was marked as a gift when purchased and shipped directly to you, we will send a refund to the original purchaser and he will find out about your return.

 

Online - Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Online - Customized Items 
Customized items cannot be issue for a refund / return / exchange, local or online.

What are customized items?
Any item is not in stock by the time of the purchase and/or requires additional waiting period to be ready to be shipped is considered a customized item.

 

Eternal Leaf
80 W County Center Store 2174, Des Peres, MO 63131

 

 

Refunds / Returns / Exchanges for In Store Purchases

We DO NOT offer refund for in store purchases.

 

In Store - Exchanges
In store purchases may be good for exchange for 30 days in your local store or any other branch if its never used and it's in brand new condition.
(Item cannot be returned to the online store)

 

In Store - Sale items 
Sale items can also be exchanged in 30 days but if the sale ended or it is a partial exchange for a multi item sale, we do not promise for the equal value exchange if you are exchanging with a different item or getting a store credit.

 

In Store - Customized Items 
Customized items cannot be issue for a refund / return / exchange, in store or online.

What are customized items?
Any item is not in the location to be picked up by the time of the purchase and/or requires additional waiting period to be ready to be picked up is considered as a customized item.
Relocated items from different locations may also be considered customized items.

 

In Store - Store Credits
Store credits never expire. They can also be used in any physical store nationwide, unfortunately the store credits cannot be used online.